The RealWear Service and Support Pack is available in twelve, twenty-four and thirty-six-month intervals, and combines an Advanced Service Pack and RealWear Cloud Pro into a single item.
This comprehensive offering empowers IT and Business Operations to deploy, control, support and evaluate their RealWear devices. Loaded with analytics to measure device utilisation and speedy device replacement when required, you can keep focused on process uptime.
With the Advanced Service Pack you’ll receive:
- Support—24/7 access to phone, email, and chat with a guaranteed response time of 4 hours.
- Advance device replacement—upon determining a device needs replacing, a unit is sent out before your device is received and processed through the standard return (RMA) process, reducing downtime.
RealWear Cloud Pro software provides simplified device management, plus a range of advanced features such as Pro Analytics, Cloud Assistance, Remote Firmware Management and more.
