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Terms and Conditions

AIRACOM SYSTEMS B2B E-COMMERCE TERMS AND CONDITIONS OF SALE

1. INTERPRETATION AND BASIS OF CONTRACT

1.1. Definitions

  • "We," "Us," "Our," "Seller" refers to Airacom Limited, registered in England and Wales (Company No. 07675722), trading as Airacom Systems.
  • "You," "Your," "Customer," "Buyer" refers to the person, firm, or company whose order for the Products is accepted by Us.
  • "Products" means the goods and/or services advertised on the airacomsystems.com website (the "Site").
  • "Contract" means the contract for the sale and purchase of the Products, formed in accordance with Clause 2.

1.2. Basis of Contract: STRICTLY BUSINESS-TO-BUSINESS (B2B) By placing an order, You represent and warrant that:

  1. You are purchasing the Products solely for use in connection with your trade, business, craft, or profession.
  2. You are not acting as a consumer and acknowledge that all transactions are B2B.
  3. You irrevocably agree that this Contract is a Business-to-Business agreement and that all statutory rights and protections conferred upon consumers, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are expressly excluded from the Contract.
  4. You acknowledge that you are not entitled to any statutory 'cooling-off' period or change-of-mind consumer return rights.

2. ORDER AND CONTRACT FORMATION

2.1. Order as an Offer All orders placed by You via the Site constitute an offer to purchase the Products in accordance with these Terms.

2.2. Acceptance and Contract Formation A Contract is only formed when We dispatch the Products to You or, if earlier, when We explicitly confirm acceptance of Your order in writing (e.g., via a separate "Order Acceptance" email). An initial automatic order confirmation email is acknowledgement of Your offer, not acceptance.

2.3. Correcting Errors You are responsible for ensuring the accuracy of Your order. You can correct any input errors at any point up to the final submission of Your order at the checkout.

2.4. Refusal of Order We reserve the right to refuse any order at our sole discretion, including if there is a stock shortage, a pricing error, or if we suspect the order is not genuinely for B2B purposes.

3. PRICE, PAYMENT AND PRICING ERRORS

3.1. Price and Currency The price of the Products is as stated on the Site at the time You submit Your order. All prices are stated in British Pounds (GBP) and are exclusive of VAT unless explicitly stated otherwise.

3.2. Pricing Errors If We discover an error in the price of the Products You have ordered, We will inform You as soon as possible and give You the option of reconfirming Your order at the correct price or cancelling it. We are under no obligation to provide the Products to You at the incorrect (lower) price.

3.3. Payment Terms Payment for the Products and all applicable delivery charges must be made at the time of order unless a specific credit account agreement has been established in advance. Our rights regarding late payment, including charging interest, are governed by the terms of our standard Sales and Service Terms and Conditions.

4. DELIVERY AND SHIPPING

4.1. General Shipping Information

  • Shipping rates vary depending on the weight and destination and can be calculated at checkout.
  • Shipping methods available include Standard Shipping, Expedited Shipping, and Next Day Shipping (where applicable, and subject to additional fees).
  • We reserve the right to choose the appropriate carrier for any method selected.

4.2. Delivery Lead Times

  • Most orders for stock items ship within 5-7 business days (excluding weekends and bank holidays).
  • ATEX/TIA/Intrinsically Safe equipment and accessories, due to custom builds and production lead times, may have an extended lead time of up to 12 weeks. The estimated lead time will be confirmed upon order acceptance.

4.3. Shipping Restrictions We do not ship to PO boxes, APO/FPO addresses, or countries with known customs limitations.

4.4. International Shipments (Risk and Title)

  • For all international sales, delivery is made on a Delivered at Place (DAP) basis (named place of delivery, typically Your registered business address).
  • You are the Importer of Record. You are solely responsible for all import duties, brokerage charges, customs fees, local sales taxes (including VAT, GST, or similar charges in Your country), and any other charges or fees imposed by the destination country's government or customs authority.
  • In the event that You refuse or fail to pay the required duties, brokerage, or customs fees, Airacom will not be held liable, and no refunds will be issued for the order.
  • Risk of Loss or Damage shall pass to You upon completion of delivery to Your nominated address.
  • Title (Ownership) to the Products shall not pass to You until We have received payment in full and cleared funds for the Products.

5. RETURNS, CANCELLATIONS, AND FAULTY ITEMS (B2B)

5.1. B2B Sales are Final All B2B transactions are final and non-refundable, except as explicitly set out in this Clause 5. By placing an order, the Buyer acknowledges that these commercial transactions are exempt from consumer protection laws regarding 'cooling-off' periods or change-of-mind returns.

5.2. Non-Cancellable and Non-Returnable Items The following Products are non-cancellable, non-returnable, and non-refundable once the order is placed:

  • ATEX/TIA/Intrinsically Safe equipment and accessories (due to custom builds).
  • Custom-made and bespoke items.

5.3. Faulty or Incorrect Items We will only accept returns for Products confirmed as defective (manufacturing fault) or for an incorrect item supplied against the original purchase specifications.

  1. You must notify us within 7 days of receipt if the item is faulty or incorrect.
  2. Faulty items will go through the standard manufacturer's Returns Material Authorisation (RMA) process for repair or replacement.
  3. If a Product is discontinued or cancelled by us, we will offer an alternative replacement model or a refund.

5.4. Return Process

  1. You must obtain a Return Authorisation Number (RAN or RMA) from customer service before returning any equipment.
  2. The RAN/RMA number must be clearly included within the returns shipment packaging.
  3. We reserve the right to refuse returns for used or damaged items (unless the damage is a manufacturing defect) or for items not in their original packaging.
  4. Once the items are received in satisfactory condition, a refund (less the restocking fee and all shipping/freight/duty/logistics costs incurred by Us) will be processed within 7 working days.

6. PRODUCT WARRANTY AND LIMITATION OF LIABILITY

6.1. Warranty We warrant that the Products will materially correspond with their description at the time of sale and will be free from material defects in material and workmanship for the period specified in the Product documentation.

6.2. Exclusion of Implied Terms All warranties, conditions, or other terms implied by statute or common law (including those implied by the Sale of Goods Act 1979 as to satisfactory quality and fitness for purpose) are, to the fullest extent permitted by law, excluded from the Contract.

6.3. B2B Limitation of Liability The following provisions govern Our financial liability to You:

  1. We shall not be liable to You for any loss of profit, loss of business, depletion of goodwill, or any other consequential or indirect business loss.
  2. Our total liability to You under the Contract shall in all circumstances be limited to 100% of the total price paid by You for the Products and Services to which the claim relates.
  3. Nothing in these Terms shall limit or exclude Our liability for death or personal injury caused by Our negligence, fraud, or any matter for which it would be illegal for Us to exclude or attempt to exclude Our liability.

7. GOVERNING LAW AND JURISDICTION

7.1. Governing Law This Contract, and any non-contractual disputes or claims arising out of or in connection with it, shall be governed by and construed in accordance with the laws of England and Wales.

7.2. Jurisdiction You and We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract.

8. CONTACT AND RETURN INFORMATION

Contact Us: For any questions regarding returns or this policy, please contact our customer service team:

Shipping Address (Returns - RAN/RMA Required): Airacom Belmont House Belmont Road Uxbridge London UB8 1HE

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