Delivery Charges:
- Delivery charges are applicable to all orders.
- The amount varies based on shipping destination, size, and weight.
- Charges are displayed on the checkout page.
Delivery Times:
- Standard UK Orders: 5-7 working days (subject to stock availability).
- International Orders: 10-14 working days.
- Custom/Build-to-Order Items (ATEX/TIA/Intrinsically Safe): 12-week estimated delivery. Actual delivery may vary due to production timelines.
- Delivery times are estimates and not guaranteed. We are not liable for delays.
Damaged or Lost Goods:
- If your order arrives damaged or lost, contact us immediately.
- We will investigate and arrange for a replacement if necessary.
Undeliverable Orders:
- We will attempt to contact you for re-delivery if an order is undeliverable.
- If unsuccessful, the order will be returned, and a refund issued (minus delivery charges).
Additional Considerations for Custom/Build-to-Order Items
- Production Timelines: Custom items have a longer production process, impacting delivery times.
- Communication: We will keep you updated on production progress and estimated delivery dates.
- Changes or Cancellations: Once production begins, changes or cancellations may incur additional fees or be subject to specific terms.
By placing an order, you acknowledge and agree to these delivery terms.