Shipping Information:
- Shipping rates vary depending on weight and destination. Calculate costs at checkout.
- Most orders ship within 2-3 business days (excluding weekends and bank holidays).
- ATEX/TIA/Intrinsically Safe equipment has extended lead times (up to 12 weeks) due to custom builds.
- Shipping times may vary by destination. Track your order in "Order History."
- Shipping methods include:
- Standard Shipping (most affordable)
- Expedited Shipping (faster delivery, additional fee)
- Next Day Shipping (guaranteed next-day delivery, additional fee)
- Shipping restrictions: We do not ship to PO boxes, APO/FPO addresses, or countries with customs limitations.
Returns Policy:
- You have the right to cancel your order within 14 days of receiving the goods (not purchase).
- This applies to all products except those listed below (exceptions explained further down).
- To cancel, contact us within 14 days via email (sales@airacom.com) or phone (+44 (0) 330 175 8374).
Return Process:
- Contact customer service for a Return Authorisation Number (RAN) within 14 days of cancellation.
- You are responsible for the cost of returning the items securely in their original packaging.
- Once we receive the returned items in satisfactory condition, we will process a full refund within 14 days, including standard shipping costs.
Exceptions to Returns Policy:
- ATEX/TIA/Intrinsically Safe equipment: Due to custom builds, these items are non-cancellable and non-returnable once ordered.
- Custom-made and bespoke items: These cannot be returned unless faulty or not as described.
- Used or damaged items: Returns will not be accepted for used or damaged items unless caused by a manufacturing defect.
- Items not in original packaging: Returns may be refused or incur a restocking fee if not in original packaging.
Faulty or Incorrect Items:
- If you receive a faulty or incorrect item, please contact us within 14 days of receipt.
- We will arrange a return and issue a full refund, including return shipping costs, or offer a replacement.
Important Information:
- We reserve the right to refuse returns that do not comply with our policy.
- This policy does not affect your statutory rights under the Consumer Rights Act 2015.
Contact Us:
For any questions regarding returns, please contact our customer service team:
- Email: sales@airacom.com
- Phone: +44 (0) 330 175 8374
Shipping Address (Returns):
Airacom
Belmont House
Belmont Road
Uxbridge
London
UB8 1HE
Changes to this Policy:
We reserve the right to update this policy at any time. The latest version will be displayed on this webpage.